By sharing your personal information with us, you consent to our collection, use, and disclosure of your information in line with this Privacy Policy, as well as any other agreements between us. We may update our Privacy Policy periodically, and changes will be published on our website. We recommend reviewing the Privacy Policy regularly to stay informed of any updates.

What is Personal Information?

Personal information is any data or opinion about an individual that can identify them. This may include, for example, your name, age, gender, contact details, or postcode. It can also involve sensitive data such as financial or credit card information.

For individuals located outside of Australia, additional information on how we handle personal information in these regions is available at the end of this Privacy Policy. We advise you to review the full Privacy Policy to understand if these extra terms apply to you.

Types of Personal Information We Collect

We may collect the following types of personal information:

Name
Mailing or street address
Email address
Telephone number and other contact details
Age or date of birth
Credit card and payment details
Device identifiers, type, geo-location data, IP address, connection information, statistics related to website visits, ads, and usage
Details about products or services you have inquired about or that we’ve provided, including any additional information necessary to fulfill these requests
Information shared by you through surveys, website interactions, or third-party social media applications
Any other personal information that is required to facilitate our relationship with you

We collect this information directly from you or from third parties when you:

Register on our website or make a purchase
Communicate with us through correspondence, email, or chat, or share information from other social platforms
Engage with our website, services, content, and ads
Express interest in investing in our business or inquire about potential purchases

Additionally, when you apply for a position with us, we may collect information such as your name, contact details, work history, and other relevant checks from recruitment consultants or previous employers. Please note, this Privacy Policy does not apply to employee records of our current or former employees, which are exempt from the Privacy Act.

We use cookies to gather information regarding abandoned shopping carts. If you abandon a cart after registration, we may send you an email or SMS reminder if you’ve opted in to receive such notifications.

Why We Collect, Use, and Disclose Personal Information

We may collect, store, use, and disclose your personal information for several purposes, including:

To enable you to access and use our website, products, or services
To operate, secure, improve, and optimize our website, services, products, and user experience (including analytics and marketing)
To send you service updates, reminders, technical notifications, and security alerts
To send marketing and promotional content, including offers from us or our trusted business partners
To administer rewards, surveys, contests, or events we or our business partners may sponsor
To meet our legal obligations, resolve disputes, and enforce our agreements
To assess your employment application

We may also share your personal data with trusted third parties, who may combine it with other information to generate anonymized insights. These insights help us better understand your preferences and enhance the services we offer.

Use of Personal Information for Direct Marketing

We, or our selected partners, may send you direct marketing communications via email, SMS, mail, or other channels in accordance with the Spam Act and the Privacy Act. These communications may contain information about our products or services that may interest you.

You can opt out of receiving marketing communications from us by contacting us directly or by using the opt-out mechanisms provided in each communication (such as an unsubscribe link).

Rest assured, no mobile information will be shared with third parties for marketing purposes. We also do not share text message opt-in data with third parties unless required by law. Note that text message frequency may vary, and standard message and data rates may apply. You may text “HELP” for more information or “STOP” to unsubscribe.

o Whom Do We Share Your Personal Information?

We may share your personal information for the purposes outlined in this Privacy Policy with:

Our employees and related companies;
Clients when you attend an event hosted on their behalf or engage with a product or service we manage for them;
Third-party suppliers and service providers (including those who support the operation of our websites, business, or help deliver our products and services to you);
Professional advisors, agents, and dealers;
Academics or other third parties we engage to analyze our products and services to help improve them;
Payment system operators (e.g., merchants processing card payments);
Existing or potential agents, business partners, or partners;
Sponsors or promoters of any competitions we organize through our services;
Any party to whom we transfer our assets or business (or part of them);
Specific third parties you authorize to receive information we hold;
Other entities such as government agencies, regulatory bodies, law enforcement, or any situation where disclosure is required, authorized, or permitted by law.

De-identifying Data

You consent to us compiling and de-identifying the data we hold, including personal information, which may then be used for any purpose. We will follow the OAIC Guidelines when de-identifying data.

Disclosure of Personal Information Outside Australia

We may share your personal information with our related companies, clients, or third-party service providers located outside of Australia, such as cloud providers and customer management services in the United States. However, we will take reasonable steps to ensure that these overseas recipients handle your information in a way that aligns with the Australian Privacy Principles.

Using Our Website and Cookies

When you use and access our website, we may collect personal information about you. Although we do not use browsing information to personally identify you, we may record details of your website usage, such as the pages you visit, the date and time of your visit, and the IP address assigned to your device.

We may also use ‘cookies’ or similar tracking technologies to monitor your website usage and remember your preferences. Cookies are small files stored on your devices (computer, TV, mobile, etc.) that help us recognize you across different websites, services, and devices. You can disable cookies through your browser settings, but please note that doing so may affect the functionality of our websites.

Additionally, we may use cookies to gather data that could include personal information. If a cookie is linked to your account, it is considered personal information under the Privacy Act. Any personal information collected via cookies will be handled according to the terms of this Privacy Policy.

Security

Your personal information may be stored in either electronic or physical formats. We take reasonable steps to safeguard your data from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement various physical, administrative, personnel, and technical measures to protect your information, such as granting access only on a need-to-know basis and securing physical files. However, while we strive to protect your information, we cannot guarantee its absolute security.

Links to Other Websites

Our website may include links to third-party websites for your convenience. These links may not be regularly updated, and we are not responsible for the privacy practices or content of any linked websites. We do not have control over, nor any rights in, these external sites. Their privacy policies may be significantly different from ours, so we encourage you to review them before using those websites.

Accessing and Correcting Your Personal Information

If you’d like to access the personal information we hold about you, please contact us using the details below. In some cases, we may not be able to provide access to all of your personal information, and if this happens, we will explain why. We may also need to verify your identity before providing your information.

If you believe any personal information we have about you is incorrect, please let us know, and we will take reasonable steps to correct it.

Making a Complaint

If you believe we have violated the Privacy Act or wish to file a complaint regarding how we’ve handled your personal information, please contact us using the information below. Include your name, email, and/or phone number, along with a clear description of your complaint. We will acknowledge your complaint and aim to resolve it within a reasonable time. If you’re unsatisfied with how we’ve handled the complaint, we will inform you of further steps you can take.

Contact Us

For further inquiries regarding our Privacy Policy or practices, to access or correct your personal information, or to make a complaint, please reach out to us at:

Privacy Officer
23 Wild Street, Picton NSW 2571, Australia

Additional Provisions for Jurisdictions Outside Australia

Certain provisions may apply based on your location. We suggest reviewing these sections carefully to see if they apply to you.

Your California Privacy Rights

This section applies exclusively to residents of California (“consumers” or “you”). We are providing this notice to comply with the California Consumer Privacy Act of 2018 (CCPA). Any terms defined in the CCPA have the same meaning in this notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is linked with, or could reasonably be associated with a specific consumer or device (“Personal Information”). We have collected the following categories of personal information from consumers in the last 12 months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	Yes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.Some personal information included in this category may overlap with other categories.	Yes
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	No
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Yes
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	No
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	Yes
G. Geolocation data.	Physical location or movements.	No
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	No
I. Professional or employment-related information.	Current or past job history or performance evaluations.	No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	No

Sources of Personal Information

We obtain the types of personal information listed above from the following sources:

Directly from you: When you provide it to us.
Automatically: As you use our website. This may include usage data, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties: Including our business partners.

Use of Personal Information

We may use, share, or disclose the personal information we collect for various business purposes, including:

Fulfilling the purpose for which you provided the information. For example, if you give us your name and contact details to request a quote or ask about a product, we will share your information with the relevant business partner to respond.
Supporting, personalizing, and improving our website, products, and services.
Creating, maintaining, and securing your account with us.
Processing your requests.
Providing customer support, addressing inquiries, and enhancing our response processes.
Customizing your website experience and delivering relevant content, offers, and advertisements (with your consent where required by law).
Ensuring the safety and security of our website, products, services, and business assets.
Conducting research, testing, and product development.
Complying with legal obligations, responding to law enforcement requests, and adhering to government regulations.
As disclosed to you during the collection of your personal information or as outlined in the CCPA.
Managing business changes like mergers, acquisitions, or restructuring, where your personal information may be transferred as part of the transaction.

We will not collect additional categories of personal information or use the information for purposes that are significantly different or incompatible without providing you notice.

Your Rights and Choices

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. Here’s an overview of your rights and how to exercise them:

Access and Data Portability Rights
Once we receive and confirm your verifiable request, we will disclose the following to you:

The categories of personal information we have collected about you.
The sources from which we collected your personal information.
The business purposes for which we collected or sold that information.
The third parties with whom we share your personal information.
The specific personal information we collected about you.
If we sold or disclosed your personal information, we will provide details of the sales, including the categories of personal information sold, and the categories of recipients.

Deletion Request Rights
You have the right to request that we delete any personal information we’ve collected and retained, with certain exceptions. If we receive and confirm your verifiable request, we will delete your personal information, unless an exception applies.

Reasons We May Deny Your Deletion Request
We may deny your deletion request if we need to retain the information for reasons such as:

Completing a transaction for which the personal information was collected.
Sending you notices about your account, including renewal notices.
Fulfilling our contractual obligations and enforcing our rights.
Detecting and protecting against security incidents or fraudulent activities.
Debugging products to fix errors affecting functionality.
Exercising free speech or protecting others’ rights to free speech.
Complying with the California Electronic Communications Privacy Act.
Conducting public or peer-reviewed research.
Internal uses that are aligned with consumer expectations based on our relationship.
Complying with legal obligations or other relevant laws and regulations.

Exercising Your Rights

To exercise your rights regarding access, data portability, and deletion, please submit a verifiable consumer request to us via email at support@alivioplusco.com.

What We May Need From You

To confirm your identity and ensure your right to access personal data or exercise other rights, we may ask for specific information. This security measure helps ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you for further information to speed up our response.

Only you, or someone you have authorized and who is registered with the California Secretary of State, can submit a verifiable consumer request related to your personal information. You may also submit a request on behalf of your minor child.

You can make a verifiable consumer request for access or data portability twice within a 12-month period. Your request must:

Provide sufficient information to verify your identity or the authority of your representative.
Describe the request in enough detail to help us understand, evaluate, and respond effectively.

If we cannot verify your identity or authority, or confirm the personal information relates to you, we cannot fulfill your request.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information in the request to verify the identity or authority of the requestor.

Response Timing and Format

We aim to respond to a verifiable consumer request within 45 days of receiving it. If more time is needed (up to an additional 90 days), we will inform you in writing, including the reason for the extension.

If you have an account with us, we will respond via your account. If you do not have an account, we will respond by mail or electronically, based on your preference.

Any disclosures will cover only the 12-month period prior to receiving the request. If we cannot comply with a request, we will explain why. For data portability requests, we will provide your personal information in a format that is structured and machine-readable, allowing easy transfer to another entity.

Fees

We do not charge a fee to process your verifiable consumer request, unless the request is excessive, repetitive, or manifestly unfounded. If a fee is required, we will inform you and provide an estimate before proceeding.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 or older, you can opt out of the sale of your personal information at any time. We do not sell personal information of consumers we know to be under 16, unless we receive consent (opt-in) from consumers aged 13–16 or from a parent or guardian of a child under 13. Consumers who opt in can opt out at any time.

To exercise your right to opt out, please email us at support@alivioplusco.com.

After submitting an opt-out request, we will wait at least 12 months before asking you to reauthorize personal information sales. You can change your mind and opt back in by emailing us.

Creating an account is not required to exercise opt-out rights. We will only use information provided in an opt-out request for verification purposes.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless allowed by CCPA, we will not:

Deny you goods or services
Charge you extra for services
Impose penalties
Provide different service levels or quality

California’s “Shine the Light” law (Civil Code § 1798.83) allows California residents to request details about our disclosure of personal information to third parties for direct marketing purposes. To request this information, email support@alivioplusco.com.

Legal Basis for Processing Personal Information (GDPR)

If you’re in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context and type of data. We process personal data because:

It’s necessary for the performance of a contract with you.
You have given us consent.
It serves our legitimate interests, provided these are not outweighed by your rights.
It is required for payment processing.
We need to comply with legal obligations.

Your Data Protection Rights under GDPR

As an EEA resident, you have specific rights regarding your personal data. We aim to help you exercise these rights by allowing you to correct, amend, delete, or restrict the use of your personal information. Your data protection rights include:

The right to access: Request information we hold on you and its removal.
The right of rectification: Request corrections to inaccurate or incomplete information.
The right to object: Object to our processing of your personal data.
The right of restriction: Request that we limit the processing of your data.
The right to data portability: Request a copy of your information in a structured, machine-readable format.
The right to withdraw consent: Withdraw consent at any time if we rely on it for processing.

Please note, we may ask for verification before responding to your requests. If needed, you may file a complaint with your local Data Protection Authority in the EEA.

Effective: 1st May 2025