Terms of Service

Part 1: Acceptance of the Terms of Use

These Terms of Use constitute an agreement between you and Alivio Plus Co (“Company,” “we,” or “us”). These terms, along with any documents they reference (collectively referred to as “Terms of Use”), outline the rules for accessing and using alivioplusol.com, including all content, functionality, and services available on or through the website (“Website”), whether you are a guest or a registered user.

Please take the time to review these Terms of Use carefully before engaging with the Website. By accessing or using the Website, you acknowledge and agree to comply with these Terms of Use and our Privacy Policy, available at https://www.alivioplus.com/privacy-policy, which is incorporated here by reference. If you disagree with these Terms of Use or the Privacy Policy, you must not use the Website.

This Website is intended for users aged 16 and older. By accessing it, you confirm that you meet the minimum age requirement to enter into a binding agreement with the Company. If you do not meet these criteria, you are prohibited from using the Website.

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Changes to the Terms of Use

We reserve the right to amend or update these Terms of Use at our sole discretion. Any revisions will take effect as soon as they are published and will govern all subsequent access to and use of the Website. However, updates to the dispute resolution section in Governing Law and Jurisdiction will not affect any disputes already under consideration prior to the update.

Continued use of the Website after revisions are posted signifies your acceptance of the updated Terms of Use. Please check this page periodically to stay informed about any changes, as they are binding on you.

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Accessing the Website and Account Security

We reserve the right to modify or discontinue this Website, including any services or materials provided, without prior notice. We are not liable for any unavailability of the Website, whether temporary or permanent. We may also restrict access to parts of or the entire Website, including for registered users, at our discretion.

You are responsible for:

• Ensuring you have the necessary arrangements to access the Website.
  
• Ensuring anyone accessing the Website through your internet connection complies with these Terms of Use.
  

Certain features or resources on the Website may require registration or submission of specific information. It is a condition of your use of the Website that the information you provide is accurate, current, and complete. Any information you submit is governed by our Privacy Policy, and by providing such information, you consent to actions we take regarding your data in accordance with the Privacy Policy.

If you are provided with or choose a username, password, or other security credentials, you are responsible for maintaining their confidentiality. Sharing this information with others is prohibited. You agree to notify us immediately of unauthorized access to your account or any other breach of security. When accessing your account on a shared or public device, use caution to prevent unauthorized access to your account.

We reserve the right to disable or revoke access credentials, including usernames and passwords, at any time and for any reason, including violations of these Terms of Use.

Part 2: Intellectual Property Rights

The Website, including all its content, features, and functionality (such as information, software, text, displays, images, video, audio, and their design, selection, and arrangement), is owned by the Company, its licensors, or other content providers. These materials are protected under Australian, United States, and international laws governing copyright, trademarks, patents, trade secrets, and other proprietary rights.

These Terms of Use authorize you to access and use the Website for personal, non-commercial purposes only. You are not permitted to reproduce, distribute, modify, create derivative works from, publicly display, perform, republish, download, store, or transmit any content from the Website except under the following conditions:

• Your computer may temporarily store copies of materials in its RAM during your use of the Website.
  
• Your browser may automatically cache files for optimization purposes.
  
• You may print or download a single copy of a reasonable number of Website pages for personal, non-commercial use, provided they are not reproduced, published, or distributed further.
  
• If we provide software applications for download, you may download a single copy for your personal, non-commercial use, subject to the terms of our end user license agreement.
  
• Registered users who purchase products or services from the Website may download and view the associated content on their personal devices for personal, non-commercial use.
  

You may not:

• Alter copies of any materials from the Website.
  
• Use images, graphics, video, or audio content separately from the accompanying text.
  
• Remove or modify any copyright, trademark, or proprietary notices from the materials.
  

Commercial use of any part of the Website or its services and materials is prohibited. Unauthorized actions, such as printing, copying, modifying, or sharing Website content, will result in immediate termination of your access and require you to return or destroy any copied materials. Ownership of the Website and its content remains with the Company, and no rights or interests are transferred to you. Any unauthorized use is considered a violation of these Terms of Use and applicable intellectual property laws.

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Prohibited Uses

The Website is available for lawful purposes only and must be used in compliance with these Terms of Use. You agree not to:

• Violate any applicable federal, state, local, or international laws, including regulations governing data or software export.
  
• Exploit, harm, or attempt to harm minors by exposing them to inappropriate content, requesting personal information, or other actions.
  
• Transmit or initiate the transmission of unsolicited promotional materials, such as spam, chain letters, or similar solicitations.
  
• Impersonate the Company, its employees, other users, or any person or entity by using associated email addresses, screen names, or similar identifiers.
  
• Engage in any behavior that restricts others’ use or enjoyment of the Website or causes harm to the Company, its users, or exposes them to liability.
  

You also agree not to:

• Use the Website in a way that could damage, disable, or impair its functionality or interfere with others’ real-time activities.
  
• Employ automated tools like robots or spiders to access the Website for monitoring, copying, or other unauthorized purposes.
  
• Use manual processes to monitor or copy Website content without prior written approval.
  
• Introduce malicious elements such as viruses, Trojan horses, worms, or similar harmful software.
  
• Attempt to access, disrupt, or damage the Website, its servers, or associated databases.
  
• Launch denial-of-service or distributed denial-of-service attacks against the Website.
  
• Engage in any other conduct that interferes with the Website’s proper operation.

Part 3: User Contributions

We offer different levels of access to our Services for Visitors and Registered Users, as outlined below.

Visitors
Visitors are individuals who browse our Websites without registering for an account. No login is required. Visitors can:

• Access publicly available content on the Websites.
  
• Contact us via email.
  

Registered Users
Registered Users have access to additional features, including:

• The ability to purchase products and services through our Websites.
  
• Access to exclusive, member-only content.
  
• The option to create, update, and manage personal accounts.
  
• Posting comments and other content on the Websites (“Registered User Content”).
  
• Enrollment in programs and subscriptions for alerts or notifications.
  
• Becoming part of the Alivio Plus Co community.
  

Our Website may include interactive features such as message boards, chat rooms, personal profiles, forums, and bulletin boards (collectively, “Interactive Services”). These services allow users to post, submit, and share content or materials (“User Contributions”) with other users or third parties.

Content and Usage
All User Contributions must adhere to the Content Standards outlined in these Terms of Use. By posting content on the Website, you acknowledge that such material is considered non-confidential and non-proprietary. You grant us, our affiliates, service providers, licensees, and successors the right to use, reproduce, modify, display, perform, distribute, and disclose your contributions for any purpose.

By posting User Contributions, you represent and warrant that:

• You own or control all rights to the content and have the authority to grant the license described above.
  
• Your User Contributions comply with these Terms of Use.
  
• You are solely responsible for the legality, reliability, accuracy, and appropriateness of the content you submit.
  

We disclaim responsibility or liability for the content or accuracy of User Contributions made by you or any other Website user.

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Monitoring and Enforcement
We reserve the right to:

• Remove or decline to post any User Contribution at our discretion.
  
• Take action if we believe content violates these Terms of Use, infringes intellectual property or other rights, poses a threat to safety, or creates potential liability for the Company.
  
• Share your identity or information with third parties alleging infringement of intellectual property rights or privacy violations.
  
• Pursue legal action or involve law enforcement for illegal or unauthorized use of the Website.
  
• Suspend or terminate your Website access, entirely or in part, for any violation of these Terms of Use.
  

We cooperate fully with law enforcement or court orders requesting the disclosure of user identities or other relevant information. By using the Website, you agree to release and hold harmless the Company, its affiliates, licensees, and service providers from claims resulting from investigations or actions taken during such investigations.

While we strive to maintain the integrity of the content on our Website, we are not obligated to pre-screen materials before they are posted. We cannot guarantee the prompt removal of objectionable material and disclaim liability for actions or inactions related to user or third-party contributions.

Part 4: Content Standards

Our content standards govern all User Contributions and the use of Interactive Services. By participating, you agree that your contributions will comply fully with applicable federal, state, local, and international laws and regulations. Specifically, User Contributions must NOT:

• Contain material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  
• Promote sexually explicit content, violence, or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age.
  
• Infringe on intellectual property rights, including patents, trademarks, trade secrets, or copyrights.
  
• Violate the legal rights (e.g., privacy or publicity) of others or include material that could result in civil or criminal liability.
  
• Be deceptive, misleading, or fraudulent.
  
• Promote illegal activities or advocate unlawful acts.
  
• Cause unnecessary annoyance, embarrassment, or anxiety, or be likely to upset or alarm others.
  
• Impersonate another person or misrepresent your identity or affiliation.
  
• Include unauthorized commercial activities, such as contests, sweepstakes, or advertisements.
  
• Suggest endorsement by or affiliation with us or others without explicit authorization.
  

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Copyright Infringement

We take copyright claims seriously and respond to notices of alleged infringement in compliance with applicable laws. If you believe any content on our Website infringes your copyright, you may request its removal by submitting a written notice to our designated copyright agent.

For users in the United States, your notice (a “DMCA Notice”) must meet the requirements outlined in the Digital Millennium Copyright Act (DMCA). This includes:

1. Your signature (physical or electronic).
   
2. Identification of the copyrighted work(s) allegedly infringed.
   
3. Details about the infringing material to help us locate it.
   
4. Your contact information (name, address, phone, and email).
   
5. A statement confirming your good faith belief that the use is unauthorized.
   
6. A declaration that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
   

Designated Agent for Copyright Infringement Claims:
Michelle Hungerford
Alivio Plus Co
Email: support@alivioplusco.com

Failure to meet the DMCA requirements may render your notice ineffective. Note that knowingly misrepresenting a claim of copyright infringement can result in liability for damages under Section 512(f) of the DMCA.

Part 5: Changes to the Website

We may update the content on this Website periodically, but it may not always be complete or up-to-date. We are not obligated to update any material on the Website, and some information may be outdated at any given time.

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Information About You and Your Visits to the Website

All data collected through the Website is managed in accordance with our Privacy Policy. By using the Website, you consent to our use of your information as outlined in the Privacy Policy.

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Alivio Plus Co Messaging Terms & Conditions

United States and Canada

By opting into our messaging program, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from Alivio Plus Co to the mobile number you provide. These messages may be sent using an automatic telephone dialing system.

• Consent: Signing up for messages is not a condition of purchase.
  
• Message Frequency: Message frequency may vary, and we reserve the right to adjust the number of messages sent.
  
• Shortcode Changes: We may change the shortcode or phone number used to send messages and will notify you of such changes.
  
• Delivery: Messages may not be deliverable to all mobile devices or in all areas. Neither Alivio Plus Co, our service providers, nor participating carriers are liable for delays or failures in message delivery.
  
• Supported Carriers: Our program supports most major and minor U.S. and Canadian carriers. For the full list, refer to the original terms.
  

Customer Care

If you encounter issues, visit our Contact Us page or email us at support@alivioplusco.com.

Contact Information

This messaging program is provided by Alivio Plus Co, located at:
23 Wild Street, Picton NSW 2571, Australia

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Dispute Resolution

In the interest of resolving disputes quickly and cost-effectively, you and Alivio Plus Co agree to resolve any disputes related to these Messaging Terms or your receipt of messages via binding arbitration.

Key Points of Arbitration

• Arbitration replaces a lawsuit in court. A neutral arbitrator, rather than a judge or jury, resolves disputes.
  
• Arbitration allows for limited discovery and is subject to minimal court review.
  
• Arbitrators can award the same damages and relief as a court.
  

By agreeing to these terms:

• You and Alivio Plus Co waive the right to a trial by jury.
  
• You waive the right to participate in a class-action lawsuit.
  
• These Messaging Terms are governed by the Federal Arbitration Act.
  

Part 6: Exceptions

General Exceptions

Despite the arbitration agreement, you or Alivio Plus Co retain the right to:

1. Bring individual claims in small claims court.
   
2. Pursue enforcement actions through relevant federal, state, or local agencies.
   
3. Seek injunctive relief in aid of arbitration from a court of competent jurisdiction.
   
4. File lawsuits for intellectual property infringement claims.
   

Arbitrator

Disputes will be governed by the Federal Arbitration Act and the AAA Rules (Commercial Dispute Resolution and Consumer-Related Disputes) administered by the American Arbitration Association (AAA).

• Filing details and AAA Rules are available at www.adr.org or via phone at 1-800-778-7879.
  
• The arbitrator has sole authority to resolve disputes about the interpretation or enforceability of this arbitration agreement.
  

Notice and Process

Before starting arbitration, the initiating party must send a Notice of Dispute via U.S. Mail to:
23 Wild Street, Picton NSW 2571, Australia, Attn: Michelle Hungerford.
The Notice must include:

1. A description of the claim or dispute.
   
2. The specific relief sought.
   

If the issue isn’t resolved within 30 days, arbitration may commence. Settlement offers must remain undisclosed to the arbitrator until a final decision is made.

Fees

• Claims under $15,000: You may choose document-based, phone, or in-person hearings.
  
• Alivio Plus Co will reimburse your filing fee unless your claim exceeds $15,000 or is deemed frivolous, in which case fees are determined by AAA Rules.
  
• Arbitration results and related information must remain confidential, except for judicial enforcement or limited review.
  

No Class Actions

All claims must be filed individually. Neither party may act as a class representative or member without written consent. Consolidation of claims is not allowed unless explicitly agreed upon.

Modifications to Arbitration

You may reject changes to the arbitration terms (excluding address updates) within 30 days of modification by providing written notice to the address above.

Enforceability

If the class-action waiver is found unenforceable for a specific claim, that claim must proceed in court, separate from arbitration. All other provisions remain in effect.

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Mobile Messaging Terms for UK, Australia, and New Zealand

• Service Overview: By opting in, you consent to receive recurring SMS/text updates and promotional messages. Consent is voluntary and not a purchase condition.
  
• Message Costs: Alivio Plus Co does not charge for texts, but carrier rates may apply.
  
• Opt-Out: Reply STOP to cancel. For support, text HELP or email support@alivioplusco.com.
  
• Privacy and Liability:
  
  • Alivio Plus Co is not liable for failed or delayed messages.
    
  • Ensure the mobile number you provide is valid and updated.
    
  • For privacy details, see our Privacy Policy.

Part 7: Online Purchases and Related Terms

Applicable Terms

• All purchases and transactions made on our website are subject to the Terms of Sale, which are incorporated into these Terms of Use.
  
• Additional terms may apply to specific sections, services, or features of the website and are included by reference.
  

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Linking Guidelines

• Links to Our Website: You may link to our homepage, provided it is done legally and fairly, without harming our reputation or suggesting endorsement without prior written consent.
  
• Links to Other Sites: The website may include links to third-party resources or sites for convenience. We have no control over their content and are not liable for any resulting issues or damages.
  

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Warranty Disclaimer

• The website, its content, and services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
  
• Alivio Plus Co does not warrant that the site or its content will be free from errors, uninterrupted, secure, or free of harmful elements like viruses.
  
• Exclusions do not affect warranties or guarantees under applicable laws, including Australian Consumer Law.
  

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Limitation of Liability

• To the extent permitted by law, Alivio Plus Co’s total liability is limited to the amount paid for the goods, content, or services involved in the claim.
  
• Under Australian Consumer Law, any statutory guarantee breaches will result in remedies like replacement or reimbursement, as determined by us.
  

Indemnification

You agree to defend, indemnify, and hold harmless Alivio Plus Co, along with its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns, against any claims, liabilities, damages, judgments, losses, costs, expenses, or fees (including reasonable legal fees) that arise from your breach of these Terms of Use or your use of the Website. This includes, but is not limited to, any User Contributions you make, misuse of the Website’s content, services, and products beyond what is permitted in these Terms of Use, or any reliance on information obtained from the Website.

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Governing Law and Jurisdiction

• All matters related to the Website and these Terms of Use, including any disputes or claims (contractual or otherwise), are governed by the laws of New South Wales, Australia, without reference to any conflict of law rules.
  
• For disputes that cannot be resolved informally, legal proceedings will be exclusively brought before the courts of New South Wales, Australia. However, we reserve the right to bring proceedings in your country of residence or another relevant jurisdiction. By using the Website, you consent to this jurisdiction and waive any objections regarding venue.
  

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Dispute Resolution

At Alivio Plus Co’s discretion, disputes or claims arising from these Terms of Use or your use of the Website may be subject to binding arbitration conducted under the Australian Centre for International Commercial Arbitration (ACICA) Rules in New South Wales, Australia.

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Time Limit to File Claims

Any claim or cause of action related to these Terms of Use or the Website must be filed within one (1) year of the event giving rise to the claim. Otherwise, the claim will be permanently barred.

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Waiver and Severability

• Failure to enforce any provision in these Terms of Use does not constitute a waiver of that provision or any others.
  
• If any part of these Terms of Use is deemed invalid or unenforceable by a court, the remaining provisions will remain in full effect.
  

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Entire Agreement

These Terms of Use, along with our Privacy Policy and Terms of Sale, represent the entire agreement between you and Alivio Plus Co concerning the Website. They override any prior agreements, communications, or understandings, whether written or oral.

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Feedback and Contact Information

This Website is operated by Alivio Plus Co., 23 Wild Street, Picton, NSW 2571, Australia.
For questions, feedback, or support, contact us at support@alivioplusco.com.

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Privacy Policy

In this Privacy Policy, terms such as “us,” “we,” or “our” refer to Alivio Plus Co (ABN 94 302 945 058) and its related companies. We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data. We are bound by the Australian Privacy Principles outlined in the Privacy Act.

By sharing your personal information with us, you consent to our collection, use, and disclosure of your information in line with this Privacy Policy, as well as any other agreements between us. We may update our Privacy Policy periodically, and changes will be published on our website. We recommend reviewing the Privacy Policy regularly to stay informed of any updates.

What is Personal Information?

Personal information is any data or opinion about an individual that can identify them. This may include, for example, your name, age, gender, contact details, or postcode. It can also involve sensitive data such as financial or credit card information.

For individuals located outside of Australia, additional information on how we handle personal information in these regions is available at the end of this Privacy Policy. We advise you to review the full Privacy Policy to understand if these extra terms apply to you.

Types of Personal Information We Collect

We may collect the following types of personal information:

• Name
  
• Mailing or street address
  
• Email address
  
• Telephone number and other contact details
  
• Age or date of birth
  
• Credit card and payment details
  
• Device identifiers, type, geo-location data, IP address, connection information, statistics related to website visits, ads, and usage
  
• Details about products or services you have inquired about or that we’ve provided, including any additional information necessary to fulfill these requests
  
• Information shared by you through surveys, website interactions, or third-party social media applications
  
• Any other personal information that is required to facilitate our relationship with you
  

We collect this information directly from you or from third parties when you:

• Register on our website or make a purchase
  
• Communicate with us through correspondence, email, or chat, or share information from other social platforms
  
• Engage with our website, services, content, and ads
  
• Express interest in investing in our business or inquire about potential purchases
  

Additionally, when you apply for a position with us, we may collect information such as your name, contact details, work history, and other relevant checks from recruitment consultants or previous employers. Please note, this Privacy Policy does not apply to employee records of our current or former employees, which are exempt from the Privacy Act.

We use cookies to gather information regarding abandoned shopping carts. If you abandon a cart after registration, we may send you an email or SMS reminder if you’ve opted in to receive such notifications.

Why We Collect, Use, and Disclose Personal Information

We may collect, store, use, and disclose your personal information for several purposes, including:

• To enable you to access and use our website, products, or services
  
• To operate, secure, improve, and optimize our website, services, products, and user experience (including analytics and marketing)
  
• To send you service updates, reminders, technical notifications, and security alerts
  
• To send marketing and promotional content, including offers from us or our trusted business partners
  
• To administer rewards, surveys, contests, or events we or our business partners may sponsor
  
• To meet our legal obligations, resolve disputes, and enforce our agreements
  
• To assess your employment application
  

We may also share your personal data with trusted third parties, who may combine it with other information to generate anonymized insights. These insights help us better understand your preferences and enhance the services we offer.

Use of Personal Information for Direct Marketing

We, or our selected partners, may send you direct marketing communications via email, SMS, mail, or other channels in accordance with the Spam Act and the Privacy Act. These communications may contain information about our products or services that may interest you.

You can opt out of receiving marketing communications from us by contacting us directly or by using the opt-out mechanisms provided in each communication (such as an unsubscribe link).

Rest assured, no mobile information will be shared with third parties for marketing purposes. We also do not share text message opt-in data with third parties unless required by law. Note that text message frequency may vary, and standard message and data rates may apply. You may text “HELP” for more information or “STOP” to unsubscribe.

o Whom Do We Share Your Personal Information?

We may share your personal information for the purposes outlined in this Privacy Policy with:

• Our employees and related companies;
  
• Clients when you attend an event hosted on their behalf or engage with a product or service we manage for them;
  
• Third-party suppliers and service providers (including those who support the operation of our websites, business, or help deliver our products and services to you);
  
• Professional advisors, agents, and dealers;
  
• Academics or other third parties we engage to analyze our products and services to help improve them;
  
• Payment system operators (e.g., merchants processing card payments);
  
• Existing or potential agents, business partners, or partners;
  
• Sponsors or promoters of any competitions we organize through our services;
  
• Any party to whom we transfer our assets or business (or part of them);
  
• Specific third parties you authorize to receive information we hold;
  
• Other entities such as government agencies, regulatory bodies, law enforcement, or any situation where disclosure is required, authorized, or permitted by law.
  

De-identifying Data

You consent to us compiling and de-identifying the data we hold, including personal information, which may then be used for any purpose. We will follow the OAIC Guidelines when de-identifying data.

Disclosure of Personal Information Outside Australia

We may share your personal information with our related companies, clients, or third-party service providers located outside of Australia, such as cloud providers and customer management services in the United States. However, we will take reasonable steps to ensure that these overseas recipients handle your information in a way that aligns with the Australian Privacy Principles.

Using Our Website and Cookies

When you use and access our website, we may collect personal information about you. Although we do not use browsing information to personally identify you, we may record details of your website usage, such as the pages you visit, the date and time of your visit, and the IP address assigned to your device.

We may also use ‘cookies’ or similar tracking technologies to monitor your website usage and remember your preferences. Cookies are small files stored on your devices (computer, TV, mobile, etc.) that help us recognize you across different websites, services, and devices. You can disable cookies through your browser settings, but please note that doing so may affect the functionality of our websites.

Additionally, we may use cookies to gather data that could include personal information. If a cookie is linked to your account, it is considered personal information under the Privacy Act. Any personal information collected via cookies will be handled according to the terms of this Privacy Policy.

Security

Your personal information may be stored in either electronic or physical formats. We take reasonable steps to safeguard your data from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement various physical, administrative, personnel, and technical measures to protect your information, such as granting access only on a need-to-know basis and securing physical files. However, while we strive to protect your information, we cannot guarantee its absolute security.

Links to Other Websites

Our website may include links to third-party websites for your convenience. These links may not be regularly updated, and we are not responsible for the privacy practices or content of any linked websites. We do not have control over, nor any rights in, these external sites. Their privacy policies may be significantly different from ours, so we encourage you to review them before using those websites.

Accessing and Correcting Your Personal Information

If you’d like to access the personal information we hold about you, please contact us using the details below. In some cases, we may not be able to provide access to all of your personal information, and if this happens, we will explain why. We may also need to verify your identity before providing your information.

If you believe any personal information we have about you is incorrect, please let us know, and we will take reasonable steps to correct it.

Making a Complaint

If you believe we have violated the Privacy Act or wish to file a complaint regarding how we’ve handled your personal information, please contact us using the information below. Include your name, email, and/or phone number, along with a clear description of your complaint. We will acknowledge your complaint and aim to resolve it within a reasonable time. If you’re unsatisfied with how we’ve handled the complaint, we will inform you of further steps you can take.

Contact Us

For further inquiries regarding our Privacy Policy or practices, to access or correct your personal information, or to make a complaint, please reach out to us at:

Privacy Officer
23 Wild Street, Picton NSW 2571, Australia

Additional Provisions for Jurisdictions Outside Australia

Certain provisions may apply based on your location. We suggest reviewing these sections carefully to see if they apply to you.

Your California Privacy Rights

This section applies exclusively to residents of California (“consumers” or “you”). We are providing this notice to comply with the California Consumer Privacy Act of 2018 (CCPA). Any terms defined in the CCPA have the same meaning in this notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is linked with, or could reasonably be associated with a specific consumer or device (“Personal Information”). We have collected the following categories of personal information from consumers in the last 12 months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	Yes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.Some personal information included in this category may overlap with other categories.	Yes
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	No
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Yes
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	No
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	Yes
G. Geolocation data.	Physical location or movements.	No
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	No
I. Professional or employment-related information.	Current or past job history or performance evaluations.	No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	No

Sources of Personal Information

We obtain the types of personal information listed above from the following sources:

1. Directly from you: When you provide it to us.
   
2. Automatically: As you use our website. This may include usage data, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
   
3. From third parties: Including our business partners.
   

Use of Personal Information

We may use, share, or disclose the personal information we collect for various business purposes, including:

• Fulfilling the purpose for which you provided the information. For example, if you give us your name and contact details to request a quote or ask about a product, we will share your information with the relevant business partner to respond.
  
• Supporting, personalizing, and improving our website, products, and services.
  
• Creating, maintaining, and securing your account with us.
  
• Processing your requests.
  
• Providing customer support, addressing inquiries, and enhancing our response processes.
  
• Customizing your website experience and delivering relevant content, offers, and advertisements (with your consent where required by law).
  
• Ensuring the safety and security of our website, products, services, and business assets.
  
• Conducting research, testing, and product development.
  
• Complying with legal obligations, responding to law enforcement requests, and adhering to government regulations.
  
• As disclosed to you during the collection of your personal information or as outlined in the CCPA.
  
• Managing business changes like mergers, acquisitions, or restructuring, where your personal information may be transferred as part of the transaction.
  

We will not collect additional categories of personal information or use the information for purposes that are significantly different or incompatible without providing you notice.

Your Rights and Choices

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. Here’s an overview of your rights and how to exercise them:

Access and Data Portability Rights
Once we receive and confirm your verifiable request, we will disclose the following to you:

• The categories of personal information we have collected about you.
  
• The sources from which we collected your personal information.
  
• The business purposes for which we collected or sold that information.
  
• The third parties with whom we share your personal information.
  
• The specific personal information we collected about you.
  
• If we sold or disclosed your personal information, we will provide details of the sales, including the categories of personal information sold, and the categories of recipients.
  

Deletion Request Rights
You have the right to request that we delete any personal information we’ve collected and retained, with certain exceptions. If we receive and confirm your verifiable request, we will delete your personal information, unless an exception applies.

Reasons We May Deny Your Deletion Request
We may deny your deletion request if we need to retain the information for reasons such as:

• Completing a transaction for which the personal information was collected.
  
• Sending you notices about your account, including renewal notices.
  
• Fulfilling our contractual obligations and enforcing our rights.
  
• Detecting and protecting against security incidents or fraudulent activities.
  
• Debugging products to fix errors affecting functionality.
  
• Exercising free speech or protecting others’ rights to free speech.
  
• Complying with the California Electronic Communications Privacy Act.
  
• Conducting public or peer-reviewed research.
  
• Internal uses that are aligned with consumer expectations based on our relationship.
  
• Complying with legal obligations or other relevant laws and regulations.
  

Exercising Your Rights

To exercise your rights regarding access, data portability, and deletion, please submit a verifiable consumer request to us via email at support@alivioplusco.com.

What We May Need From You

To confirm your identity and ensure your right to access personal data or exercise other rights, we may ask for specific information. This security measure helps ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you for further information to speed up our response.

Only you, or someone you have authorized and who is registered with the California Secretary of State, can submit a verifiable consumer request related to your personal information. You may also submit a request on behalf of your minor child.

You can make a verifiable consumer request for access or data portability twice within a 12-month period. Your request must:

• Provide sufficient information to verify your identity or the authority of your representative.
  
• Describe the request in enough detail to help us understand, evaluate, and respond effectively.
  

If we cannot verify your identity or authority, or confirm the personal information relates to you, we cannot fulfill your request.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information in the request to verify the identity or authority of the requestor.

Response Timing and Format

We aim to respond to a verifiable consumer request within 45 days of receiving it. If more time is needed (up to an additional 90 days), we will inform you in writing, including the reason for the extension.

If you have an account with us, we will respond via your account. If you do not have an account, we will respond by mail or electronically, based on your preference.

Any disclosures will cover only the 12-month period prior to receiving the request. If we cannot comply with a request, we will explain why. For data portability requests, we will provide your personal information in a format that is structured and machine-readable, allowing easy transfer to another entity.

Fees

We do not charge a fee to process your verifiable consumer request, unless the request is excessive, repetitive, or manifestly unfounded. If a fee is required, we will inform you and provide an estimate before proceeding.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 or older, you can opt out of the sale of your personal information at any time. We do not sell personal information of consumers we know to be under 16, unless we receive consent (opt-in) from consumers aged 13–16 or from a parent or guardian of a child under 13. Consumers who opt in can opt out at any time.

To exercise your right to opt out, please email us at support@alivioplusco.com.

After submitting an opt-out request, we will wait at least 12 months before asking you to reauthorize personal information sales. You can change your mind and opt back in by emailing us.

Creating an account is not required to exercise opt-out rights. We will only use information provided in an opt-out request for verification purposes.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless allowed by CCPA, we will not:

• Deny you goods or services
  
• Charge you extra for services
  
• Impose penalties
  
• Provide different service levels or quality
  

California’s “Shine the Light” law (Civil Code § 1798.83) allows California residents to request details about our disclosure of personal information to third parties for direct marketing purposes. To request this information, email support@alivioplusco.com.

Legal Basis for Processing Personal Information (GDPR)

If you’re in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context and type of data. We process personal data because:

• It’s necessary for the performance of a contract with you.
  
• You have given us consent.
  
• It serves our legitimate interests, provided these are not outweighed by your rights.
  
• It is required for payment processing.
  
• We need to comply with legal obligations.
  

Your Data Protection Rights under GDPR

As an EEA resident, you have specific rights regarding your personal data. We aim to help you exercise these rights by allowing you to correct, amend, delete, or restrict the use of your personal information. Your data protection rights include:

• The right to access: Request information we hold on you and its removal.
  
• The right of rectification: Request corrections to inaccurate or incomplete information.
  
• The right to object: Object to our processing of your personal data.
  
• The right of restriction: Request that we limit the processing of your data.
  
• The right to data portability: Request a copy of your information in a structured, machine-readable format.
  
• The right to withdraw consent: Withdraw consent at any time if we rely on it for processing.
  

Please note, we may ask for verification before responding to your requests. If needed, you may file a complaint with your local Data Protection Authority in the EEA.

Effective: 1st May 2025

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